F.A.Q.

Pagoda House Peonies

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What Color Is It Really?

Color is very difficult to describe.  People see color differently and monitors show color differently.  Moreover, peonies are living things; their colors have layers and dimension.  That said, here are a few rules that we think most growers would agree with.

 

White or Blush.  Many pure white peonies start blush and open white.  Of the two white peonies we grow, Dr. F.G. Brethour tends to be more blush in the bud stage than Henry Sass.  Both open white.  

Red or Fuchsia.  Flowers that we would consider to be hot pink or fuchsia are often called red.  Red Charm is a true red with hints of magenta.

How Will My Peonies Be Picked And Stored?

During growing season, we walk our fields several times a day (and an Alaskan summer day is very long) to spot buds ready for picking.  We place the freshly-picked buds in our chiller to immediately bring down the field heat, which stops the peony from opening.  The peonies are kept in our chiller until they are ready to ship directly to you.

What Arrangements Should I Make To Receive My Peonies?

Please track your order and make sure that someone is available to take delivery of your peonies when they are scheduled to arrive. 

What Should I Do When My Peonies Arrive?

Open your order immediately.  Cut one inch off each stem at an angle and place the stems in room temperature water.  

What Should I Do If My Shipment Is Damaged Or Lost?

If your shipment is damaged or lost through the fault of FedEx, we will replace it if we have peonies available or refund your purchase price.

What Should I Do If There Is A Problem With My Peonies?

Contact us within 24 hours of receiving your order with photographs of the problem.  We will work with you to resolve it.

What About The Legal Stuff?